亚马逊卖家后台大面积瘫痪,订单页面无法加载、FBM发货受阻
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<div class="ce-paragraph cdx-block ce-paragraph--left">北京时间5月8日下午起,大量亚马逊卖家反映平台卖家后台出现严重异常,订单页面无法加载、FBM订单无法确认发货、未发货和等待中订单显示为0,部分用户前台也无法正常下单、结算流程卡住,导致不少卖家订单断崖式下滑甚至连续几小时没出单,有卖家表示单量比平时少了近200单、销售额接近减半,ERP系统也同步出现异常,卖家联系亚马逊客服后得知这是平台级集中问题,技术团队正在紧急处理,客服建议保存异常截图等证据,后续若因系统故障导致绩效问题可提交申诉解决,但实打实的订单损失暂时无法挽回,截至发稿亚马逊官方尚未发布故障公告,故障具体原因及预计恢复时间均不明确。</div>
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